Return Policy

1. Overview

At Shimvornchroxxen, we want you to be satisfied with your purchase of Pinnacle 5. This Return Policy outlines the conditions under which you may return products and request a refund. This policy applies to all purchases made through our website at https://shimvornchroxxen.ddd.

This policy is provided in compliance with the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

2. Your Right to Cancel

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel your order within 14 days of receiving the goods, without giving any reason. This is known as the "cooling-off period".

To exercise your right to cancel, you must inform us of your decision by a clear statement (e.g., by email) before the cancellation period expires. You may use the contact details provided below.

The cancellation period expires 14 days after the day on which you, or a third party indicated by you (other than the carrier), physically receives the goods.

3. Eligibility for Returns

To be eligible for a return, the following conditions must be met:

• The product must be returned within 14 days of you notifying us of the cancellation.
• The product must be in its original, unopened, and sealed packaging.
• The product must not have been used, tampered with, or damaged by the customer.
• Proof of purchase (order confirmation email or receipt) must be provided.

For health and hygiene reasons, we are unable to accept returns of opened or unsealed dietary supplement products unless the product is defective or was incorrectly supplied.

4. Non-Returnable Items

The following items are not eligible for return:

• Products that have been opened, unsealed, or partially consumed (unless defective).
• Products that have been damaged due to misuse, negligence, or improper storage by the customer.
• Products returned after the 14-day cancellation period has expired.

5. How to Return a Product

To initiate a return, please follow these steps:

• Contact us by email at connect-us@shimvornchroxxen.world within the 14-day cancellation period, stating your intention to return the product and providing your order details.
• We will confirm your return request and provide instructions for shipping the product back to us.
• Package the product securely in its original packaging to prevent damage during transit.
• Ship the product to the address we provide. You are responsible for the cost of return shipping unless the product is defective or was incorrectly supplied.

We recommend using a tracked delivery service when returning products, as we cannot be held responsible for items lost or damaged in return transit.

6. Defective or Incorrect Products

If you receive a product that is defective, damaged, or not as described, you are entitled to a full refund or replacement under the Consumer Rights Act 2015. In such cases:

• Contact us within 30 days of receiving the product to report the issue.
• Provide a description of the defect or issue, along with photographs if possible.
• We will arrange for the return of the defective product at no cost to you.
• Upon receipt and inspection of the returned product, we will issue a full refund or send a replacement, according to your preference.

7. Refund Process

Once we receive and inspect the returned product, we will notify you by email regarding the approval or rejection of your refund.

• If approved, the refund will be processed to your original method of payment within 14 days of receiving the returned product.
• The refund will include the full price of the product. The original delivery charges will also be refunded (limited to the least expensive standard delivery option we offer).
• Please note that your bank or payment provider may take additional time to process the refund and credit it to your account.

If your return is rejected (e.g., due to the product being opened or outside the return window), we will notify you and offer to return the product to you at your expense.

8. Late or Missing Refunds

If you have not received your refund within the expected timeframe:

• Check your bank account or payment provider statement.
• Contact your bank or credit card company, as there may be a processing delay.
• If you have done the above and still have not received your refund, please contact us at connect-us@shimvornchroxxen.world.

9. Exchanges

We currently do not offer direct exchanges. If you wish to exchange a product, please return the original item for a refund and place a new order for the desired item.

10. Your Statutory Rights

Nothing in this Return Policy affects your statutory rights as a consumer under the Consumer Rights Act 2015, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, or any other applicable legislation. If any provision of this policy conflicts with your statutory rights, your statutory rights will prevail.

11. Changes to This Policy

We may update this Return Policy from time to time. Any changes will be posted on this page with an updated revision date. Changes will not affect orders placed before the date the updated policy was published.

12. Contact Us

If you have any questions about this Return Policy or wish to initiate a return, please contact us:

• Email: connect-us@shimvornchroxxen.world
• Address: 1 St Peter's Square, Manchester M2 3DE, United Kingdom